Gaya APA
Tjiptono, Fandy; Anastasia, Diana. (2003).
Total Quality management Edisi Revisi .
yogyakarta:
Andi.
Gaya Chicago
Tjiptono, Fandy; Anastasia, Diana.
Total Quality management Edisi Revisi.
yogyakarta:
Andi,
2003.
Text.
Gaya MLA
Tjiptono, Fandy; Anastasia, Diana.
Total Quality management Edisi Revisi.
yogyakarta:
Andi,
2003.
Text.
Gaya Turabian
Tjiptono, Fandy; Anastasia, Diana.
Total Quality management Edisi Revisi.
yogyakarta:
Andi,
2003.
Print.